As recently as 2006, Pluto was a planet, Apple hadn’t broached the iPhone and India may have been the choice for low cost off-shoring – without serious…
A Tale Of Two Cities
Take Bangalore and Mexico City as examples. Bangalore may well be the most recognized offshore global talent hub, particularly for information technology work…
Seeking Employment In Outsourcing? Here’s 5 Things To Consider
As the economy continues to slowly improve, many are looking at opportunities outside their domestic markets and often with companies that are global…
Integrated Global Governance
Many organizations are recognizing that effective global Governance and Vendor Management requires more – often much more – than post period tracking of whether…
Latin America: Trends, Traps And Emerging Opportunities
For many out there, outsourcing seems to be defined largely by the above – people working for low compensation in locations such as India helping the…
Where Is Back – Contemplating Bringing Work Onshore
Why Customers Are Considering It Many global and organizational factors have changed since the time that companies made their initial decisions to leverage…
Globalization Psychology 1: Outsourcing & The Lottery
Many of us are sometimes reluctant to make what look like simple switching choices. Returning from a brief stop at London’s Olympic Games this week (no I didn’t…
Don’t Close The Borders
As Americans struggle to figure out how to stimulate the economy, we are seeing a rising sentiment against outsourcing. So, I wanted to take this opportunity to share…
9 Global Services Trends For 2012
Out with the old and in with the new — well, almost! We do see ‘retro’ back in fashion in some areas of the outsourcing market when looking ahead to 2012…
Global Supply Risk Management: Monitoring And Managing Global Sourcing & Services Outsourcing Risks
Today, outsourcing has become a mainstay of corporations. It is mainstream, it is global and it is rapidly changing. This dynamic has a huge impact on…
Monitoring And Managing Global Sourcing & Services Outsourcing Risks
The rise in the use of outsourcing has been dramatic, exponentially raising the potential gains for all stakeholders. But it also has raised risks and brought…
Innovating Services Supply Chain: Rise Of On-demand BPO
It’s been over a decade since corporations started leveraging outsourcing to better manage capacity, costs, quality, risk and speed to market. What…
Embrace a Continuous Improvement Mind‐Set
Many client organizations undertake global sourcing initiatives without an accurate understanding of the management that will have to be involved for the…
The Need For a Solid Governance Model
When I make presentations at client conferences, I often ask this question: What is the single largest factor contributing to the failure of services globalization…
Assign Best People For Globalization Initiative
Globalization is not about a single action, or even a group of actions. Globalization, when successful, is about an attitude. Yet even when the CEO of a company…
Align Business And Globalization Objectives
I’ve said before that a company that wishes to flourish in today’s global market must adopt a services Globalization strategy. However, not every company is…