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With experts warning of an impending global recession, understandably many companies are tightening budgets and pursuing layoffs or instituting…

In 1970, Milton Friedman published an op-ed in the New York Times in which he described what he called “The Friedman Doctrine.” The gist of his argument was…

Neo Group recently published a detailed study of ESG adoption (Environmental, Social, and Governance) across a select group of BPO and IT providers…

While my team and I are in the process of finalizing the results of an extensive survey on the adoption of ESG (Environmental, Social, & Governance) by…

In 1970, Nobel Prize laureate Milton Friedman, an American economist and statistician, introduced the “Friedman doctrine”- the theory that the only responsibility of…

The pandemic has impacted all businesses, small and large. In many cases the difference between a successful business resiliency story and an unsuccessful…

COVID-19 will go down in history as an epochal event: a pivotal point after which business will probably never operate or function quite the same again. For risk…

With the current reaction to the Coronavirus epidemic in the US, you might be surprised to know that the CDC’s current goal of mitigation involves slowing down…

It’s the year 2020. Outsourcing has been around for over three decades. It’s come a long way to become an integral part of most global businesses. After…

It’s probably the year-end cliché, but it is once again that time of the year! On everyone’s minds are thoughts of holiday preparation and hopefully some well-deserved…

Automation is a very common term known across sectors today, yet it still remains among the big unknowns. Most people relate it to machines and its ability to…

Outsourcing in the form of labor arbitrage using low cost centers has delivered well over the years and enterprises are now looking for various solutions that…

Rate- card negotiation is usually the priority of buyers, when contract re-negotiations are due. Such discussions, usually lead to some form of strain…

Few topics garner more attention on the hype cycle these days than automation and the related topics of cognitive computing, software robots and digital…

Quarterly Earnings are reported and the results are not what the street expected or for that matter what your shareholders expected. Corporate starts making calls…

Global Business Services (GBS) is gaining a lot of traction among the Global 2000 enterprises as the next transformative upgrade to their global sourcing models…

In the world today there are 2.5 billion internet users, 1.9 billion active social network users, and 6.5 billion mobile phone users. With existing digital channels…

Outsourcing has become a standard and accepted strategy for business leaders today thanks to the acceptance of the notion of “core competence” as the…

Global transition is a key step for many businesses. They are either managing processes for the first time away from headquarters or expanding into new domains…

How do you measure the success of your globalization initiatives? Are your global operations highly productive? Is your globalization program being managed efficiently…

Outsourcing has long been a key lever in helping organizations be more competitive. Traditionally, this has been accomplished by outsourcing support functions…

Successful global business leaders recognize the importance of third party oversight and make it a priority to understand the many risks associated with global…

Neo Group and Global Supply Risk Monitor contribute analysis and insights in latest IAOP Pulse magazine’s Hot Spots feature on Egypt and Kenya…

Over the course of a typical five-year contract, significant shifts and changes occur in the global sourcing environment, such as opening up of new destinations…

There has been much discussion and debate about robotics, the emergence of autonomics and their impact on Global Sourcing. Will robots render moot where in the…

At the core of today’s digital landscape and continuously expanding are 2.5 billion internet users, 1.9 billion active social network users, and 6.5 billion…

As published in IAOP’s Pulse Magazine: In Australia, BPO is growing at more than 6 percent a year while the ITO growth rate is 4 percent. New Zealand…

At the IAOP 2014 Outsourcing World Summit, Neo Group CEO, Atul Vashistha, led a gameshow presentation on Impact Sourcing, where four service…

This article was featured as the cover story in Issue 36 of Outsourcing Magazine. Click here to view the full issue. Introduction The past decade has witnessed an….

As published in IAOP’s Pulse magazine. Industry experts share their insights on developing trends for 2014.The coming year looks to bring more evolution to…

In today’s globalized world, corporate leaders are faced with challenging decisions when it comes to developing a sound global sourcing strategy that reflects…

As we struggle in America to figure out how to stimulate the economy, we are seeing a rising sentiment against outsourcing. So, I wanted to take this opportunity to share…

As recently as 2006, Pluto was a planet, Apple hadn’t broached the iPhone and India may have been the choice for low cost off-shoring – without serious…

Take Bangalore and Mexico City as examples. Bangalore may well be the most recognized offshore global talent hub, particularly for information technology work…

As the economy continues to slowly improve, many are looking at opportunities outside their domestic markets and often with companies that are global…

Many organizations are recognizing that effective global Governance and Vendor Management requires more – often much more – than post period tracking of whether…

For many out there, outsourcing seems to be defined largely by the above – people working for low compensation in locations such as India helping the…

Why Customers Are Considering It Many global and organizational factors have changed since the time that companies made their initial decisions to leverage…

Many of us are sometimes reluctant to make what look like simple switching choices. Returning from a brief stop at London’s Olympic Games this week (no I didn’t…

As Americans struggle to figure out how to stimulate the economy, we are seeing a rising sentiment against outsourcing. So, I wanted to take this opportunity to share…

Out with the old and in with the new — well, almost! We do see ‘retro’ back in fashion in some areas of the outsourcing market when looking ahead to 2012…

Today, outsourcing has become a mainstay of corporations. It is mainstream, it is global and it is rapidly changing. This dynamic has a huge impact on…

The rise in the use of outsourcing has been dramatic, exponentially raising the potential gains for all stakeholders. But it also has raised risks and brought…

It’s been over a decade since corporations started leveraging outsourcing to better manage capacity, costs, quality, risk and speed to market. What…

Many client organizations undertake global sourcing initiatives without an accurate understanding of the management that will have to be involved for the…

When I make presentations at client conferences, I often ask this question: What is the single largest factor contributing to the failure of services globalization…

Globalization is not about a single action, or even a group of actions. Globalization, when successful, is about an attitude. Yet even when the CEO of a company…

I’ve said before that a company that wishes to flourish in today’s global market must adopt a services Globalization strategy. However, not every company is…

Services globalization is a journey and not just a destination; it requires management of the entire lifecycle – from the knowledge phase (understanding the…

One underlying fact successful globalizers understand is that services globalization has come a long way from offshore outsourcing and continues to evolve…

Communicating effectively with your internal and external stakeholders is an important part of successful globalization initiatives. This is important because…