Articles

Neo Group Insights

5 Advanced Tips to Unlock Value During a Recession

With experts warning of an impending global recession, understandably many companies are tightening budgets and pursuing layoffs or instituting…

What is sustainability and ESG? And why does it matter. 

In 1970, Milton Friedman published an op-ed in the New York Times in which he described what he called “The Friedman Doctrine.” The gist of his argument was…

Neo Group Survey: ESG Adoption in select IT and Business Service Providers

Neo Group recently published a detailed study of ESG adoption (Environmental, Social, and Governance) across a select group of BPO and IT providers…

The Role of ESG in the New Normal

While my team and I are in the process of finalizing the results of an extensive survey on the adoption of ESG (Environmental, Social, & Governance) by…

ESG: Post-Covid Business Differentiator – Are You Ready?

In 1970, Nobel Prize laureate Milton Friedman, an American economist and statistician, introduced the “Friedman doctrine”- the theory that the only responsibility of…

Key Trends in GBS Evolution

The pandemic has impacted all businesses, small and large. In many cases the difference between a successful business resiliency story and an unsuccessful…

Beyond COVID-19: Risk Operations Center

COVID-19 will go down in history as an epochal event: a pivotal point after which business will probably never operate or function quite the same again. For risk…

Responding to Coronavirus Disease 2019 (COVID-19): Business Continuity and Resilience

With the current reaction to the Coronavirus epidemic in the US, you might be surprised to know that the CDC’s current goal of mitigation involves slowing down…

Six Areas to Examine When Conducting A Sourcing Strategy Health Check

It’s the year 2020. Outsourcing has been around for over three decades. It’s come a long way to become an integral part of most global businesses. After…

Key ‘Ingredients’ For A Great Sourcing Evaluation: A Holiday Recipe for Success

It’s probably the year-end cliché, but it is once again that time of the year! On everyone’s minds are thoughts of holiday preparation and hopefully some well-deserved…

Evolution Of Automation – From What It Was To What It Is

Automation is a very common term known across sectors today, yet it still remains among the big unknowns. Most people relate it to machines and its ability to…

Future Ready – How To Bring Process Automation To Your Enterprise

Outsourcing in the form of labor arbitrage using low cost centers has delivered well over the years and enterprises are now looking for various solutions that…

Getting Role Taxonomy Right Enables Effective Rate-Card Negotiation

Rate- card negotiation is usually the priority of buyers, when contract re-negotiations are due. Such discussions, usually lead to some form of strain…

Automation Vs. Sourcing: A Strategic Framework

Few topics garner more attention on the hype cycle these days than automation and the related topics of cognitive computing, software robots and digital…

Unlocking Funds For Innovation By Lowering Run Costs

Quarterly Earnings are reported and the results are not what the street expected or for that matter what your shareholders expected. Corporate starts making calls…

Global Business Services (GBS) – The Future Of Sourcing

Global Business Services (GBS) is gaining a lot of traction among the Global 2000 enterprises as the next transformative upgrade to their global sourcing models…

Insights On How To Get Digital Done

In the world today there are 2.5 billion internet users, 1.9 billion active social network users, and 6.5 billion mobile phone users. With existing digital channels…

Optimizing A Global Workforce Across Global Delivery Centers Using Neo’s Attractiveness & Fit Model

Outsourcing has become a standard and accepted strategy for business leaders today thanks to the acceptance of the notion of “core competence” as the…

A Practical Roadmap For Successful Outsourcing Transitions

Global transition is a key step for many businesses. They are either managing processes for the first time away from headquarters or expanding into new domains…

The Role Of Health Checks In Global Sourcing Programs

How do you measure the success of your globalization initiatives? Are your global operations highly productive? Is your globalization program being managed efficiently…

Trends & Opportunities In Latin America: A Growing Market For World-Class Global Services

Outsourcing has long been a key lever in helping organizations be more competitive. Traditionally, this has been accomplished by outsourcing support functions…

Third Party Oversight: The Three Components Of An Effective Program

Successful global business leaders recognize the importance of third party oversight and make it a priority to understand the many risks associated with global…

Hot, Hot, Hot: Egypt And Kenya

Neo Group and Global Supply Risk Monitor contribute analysis and insights in latest IAOP Pulse magazine’s Hot Spots feature on Egypt and Kenya…

Maximizing Value In Contract Renegotiations

Over the course of a typical five-year contract, significant shifts and changes occur in the global sourcing environment, such as opening up of new destinations…

Robots & Automation: The Next Wave Of Transformation In Global Sourcing

There has been much discussion and debate about robotics, the emergence of autonomics and their impact on Global Sourcing. Will robots render moot where in the…

Why Chief Digital Officers Should Imagine Talent Without Borders

At the core of today’s digital landscape and continuously expanding are 2.5 billion internet users, 1.9 billion active social network users, and 6.5 billion…

Hot, Hot, Hot: Australia And New Zealand

As published in IAOP’s Pulse Magazine: In Australia, BPO is growing at more than 6 percent a year while the ITO growth rate is 4 percent. New Zealand…

An In-Depth Look At Impact Sourcing

At the IAOP 2014 Outsourcing World Summit, Neo Group CEO, Atul Vashistha, led a gameshow presentation on Impact Sourcing, where four service…

Open Water: Free Trade Zones – Game Changer In The Outsourcing Business?

This article was featured as the cover story in Issue 36 of Outsourcing Magazine. Click here to view the full issue. Introduction The past decade has witnessed an….

What Does The Future Hold?

As published in IAOP’s Pulse magazine. Industry experts share their insights on developing trends for 2014.The coming year looks to bring more evolution to…

What To Retain And What To Source: Core Vs. Context

In today’s globalized world, corporate leaders are faced with challenging decisions when it comes to developing a sound global sourcing strategy that reflects…

Don’t Build Fences, Build Bridges

As we struggle in America to figure out how to stimulate the economy, we are seeing a rising sentiment against outsourcing. So, I wanted to take this opportunity to share…

Long Journey ‘Home’

As recently as 2006, Pluto was a planet, Apple hadn’t broached the iPhone and India may have been the choice for low cost off-shoring – without serious…

A Tale Of Two Cities

Take Bangalore and Mexico City as examples. Bangalore may well be the most recognized offshore global talent hub, particularly for information technology work…

Seeking Employment In Outsourcing? Here’s 5 Things To Consider

As the economy continues to slowly improve, many are looking at opportunities outside their domestic markets and often with companies that are global…

Integrated Global Governance

Many organizations are recognizing that effective global Governance and Vendor Management requires more – often much more – than post period tracking of whether…

Latin America: Trends, Traps And Emerging Opportunities

For many out there, outsourcing seems to be defined largely by the above – people working for low compensation in locations such as India helping the…

Where Is Back – Contemplating Bringing Work Onshore

Why Customers Are Considering It Many global and organizational factors have changed since the time that companies made their initial decisions to leverage…

Globalization Psychology 1: Outsourcing & The Lottery

Many of us are sometimes reluctant to make what look like simple switching choices. Returning from a brief stop at London’s Olympic Games this week (no I didn’t…

Don’t Close The Borders

As Americans struggle to figure out how to stimulate the economy, we are seeing a rising sentiment against outsourcing. So, I wanted to take this opportunity to share…

9 Global Services Trends For 2012

Out with the old and in with the new — well, almost! We do see ‘retro’ back in fashion in some areas of the outsourcing market when looking ahead to 2012…

Global Supply Risk Management: Monitoring And Managing Global Sourcing & Services Outsourcing Risks

Today, outsourcing has become a mainstay of corporations. It is mainstream, it is global and it is rapidly changing. This dynamic has a huge impact on…

Monitoring And Managing Global Sourcing & Services Outsourcing Risks

The rise in the use of outsourcing has been dramatic, exponentially raising the potential gains for all stakeholders. But it also has raised risks and brought…

Innovating Services Supply Chain: Rise Of On-demand BPO

It’s been over a decade since corporations started leveraging outsourcing to better manage capacity, costs, quality, risk and speed to market. What…

Embrace a Continuous Improvement Mind‐Set

Many client organizations undertake global sourcing initiatives without an accurate understanding of the management that will have to be involved for the…

The Need For a Solid Governance Model

When I make presentations at client conferences, I often ask this question: What is the single largest factor contributing to the failure of services globalization…

Assign Best People For Globalization Initiative

Globalization is not about a single action, or even a group of actions. Globalization, when successful, is about an attitude. Yet even when the CEO of a company…

Align Business And Globalization Objectives

I’ve said before that a company that wishes to flourish in today’s global market must adopt a services Globalization strategy. However, not every company is…

Adopting Lifecycle Approach To The Globalization Journey

Services globalization is a journey and not just a destination; it requires management of the entire lifecycle – from the knowledge phase (understanding the…

Embracing Globalization

One underlying fact successful globalizers understand is that services globalization has come a long way from offshore outsourcing and continues to evolve…

Do Communications Right

Communicating effectively with your internal and external stakeholders is an important part of successful globalization initiatives. This is important because…

    Reach Us For Case Studies

    This will close in 0 seconds

      This will close in 0 seconds

        This will close in 0 seconds

          This will close in 0 seconds