5 Advanced Tips to Unlock Value During a Recession

5 Advanced Tips to Unlock Value During a Recession

With experts warning of an impending global recession, understandably many companies are tightening budgets and pursuing layoffs or instituting hiring freezes. While managing with fewer resources and tighter budgets is never ideal, it is a familiar business problem, and old problems often have well-tested solutions. For businesses proactively planning for the impacts of a global…

The Role of ESG in the New Normal

While my team and I are in the process of finalizing the results of an extensive survey on the adoption of ESG (Environmental, Social, & Governance) by Global IT and Business Service Providers, Mark Hillary, a technology and customer experience analyst, invited me to be a guest speaker on his CX Files podcast to talk…

ESG Post-Covid Business Differentiator- Neo Insight

ESG: Post-Covid Business Differentiator – Are You Ready?

In 1970, Nobel Prize laureate Milton Friedman, an American economist and statistician, introduced the “Friedman doctrine”- the theory that the only responsibility of business is to increase profits. He argued that for-profit corporations cannot have responsibilities – only people can – and any effort by employees to support social efforts is counter to the interest…

Key Trends in GBS Evolution

The pandemic has impacted all businesses, small and large. In many cases the difference between a successful business resiliency story and an unsuccessful one was the quality and maturity of its Global Business Services (GBS) organization. GBS organization across industries have grown way beyond supporting transactional functions to playing more strategic roles focused on creating…

Beyond COVID-19: Risk Operations Center

COVID-19 will go down in history as an epochal event: a pivotal point after which business will probably never operate or function quite the same again. For risk professionals, Covid-19 is requiring a sustained effort to monitor and manage all risk actions and is laying bare the need for all enterprises to have a sustainable…