Key Trends in GBS Evolution

The pandemic has impacted all businesses, small and large. In many cases the difference between a successful business resiliency story and an unsuccessful one was the quality and maturity of its Global Business Services (GBS) organization. GBS organization across industries have grown way beyond supporting transactional functions to playing more strategic roles focused on creating…

Beyond COVID-19: Risk Operations Center

COVID-19 will go down in history as an epochal event: a pivotal point after which business will probably never operate or function quite the same again. For risk professionals, Covid-19 is requiring a sustained effort to monitor and manage all risk actions and is laying bare the need for all enterprises to have a sustainable…

Hot, Hot, Hot: Egypt And Kenya

Neo Group and Global Supply Risk Monitor contribute analysis and insights in latest IAOP Pulse magazine’s Hot Spots feature on Egypt and Kenya. As published in IAOP’s Pulse Magazine: Egypt has one of the highest growth potential IPO-BPO markets in the Middle East. Kenya has a strong IT infrastructure and a national ICT Master Plan…

An In-Depth Look At Impact Sourcing

At the IAOP 2014 Outsourcing World Summit, Neo Group CEO, Atul Vashistha, led a gameshow presentation on Impact Sourcing, where four service providers had the opportunity to present their business case for impact sourcing to a panel of judges that consisted of buy-side executive leaders. The following article not only recaps the key highlights and…