In 1970, Milton Friedman published an op-ed in the New York Times in which he described what he called “The Friedman Doctrine.” The gist of his argument was that corporate executives have a responsibility to company shareholders to “make as much money as possible while conforming to the basic rules of the society.” He felt…
With experts warning of an impending global recession, understandably many companies are tightening budgets and pursuing layoffs or instituting hiring freezes. While managing with fewer resources and tighter budgets is never ideal, it is a familiar business problem, and old problems often have well-tested solutions. For businesses proactively planning for the impacts of a global…
Neo Group recently published a detailed study of ESG adoption (Environmental, Social, and Governance) across a select group of BPO and IT providers. This is an important report for the sourcing industry because right now there is no holistic view of which providers are really adopting ESG and which are just greenwashing through their website…
While my team and I are in the process of finalizing the results of an extensive survey on the adoption of ESG (Environmental, Social, & Governance) by Global IT and Business Service Providers, Mark Hillary, a technology and customer experience analyst, invited me to be a guest speaker on his CX Files podcast to talk…
In 1970, Nobel Prize laureate Milton Friedman, an American economist and statistician, introduced the “Friedman doctrine”- the theory that the only responsibility of business is to increase profits. He argued that for-profit corporations cannot have responsibilities – only people can – and any effort by employees to support social efforts is counter to the interest…
The pandemic has impacted all businesses, small and large. In many cases the difference between a successful business resiliency story and an unsuccessful one was the quality and maturity of its Global Business Services (GBS) organization. GBS organization across industries have grown way beyond supporting transactional functions to playing more strategic roles focused on creating…
COVID-19 will go down in history as an epochal event: a pivotal point after which business will probably never operate or function quite the same again. For risk professionals, Covid-19 is requiring a sustained effort to monitor and manage all risk actions and is laying bare the need for all enterprises to have a sustainable…
With the current reaction to the Coronavirus epidemic in the US, you might be surprised to know that the CDC’s current goal of mitigation involves slowing down the spread of infection so that the epidemic lasts longer. That’s right, the CDC actually wants to spread out, the spread of this disease. Though on the surface this may…
It’s the year 2020. Outsourcing has been around for over three decades. It’s come a long way to become an integral part of most global businesses. After three decades of experience, one would expect great improvement and strides towards mastery. Over the years, service buyers worked out the kinks and overcame the challenges that came…
It’s probably the year-end cliché, but it is once again that time of the year! On everyone’s minds are thoughts of holiday preparation and hopefully some well-deserved time off to enjoy them with family and recharge, but these are also those last few weeks when organizations have a busy and demanding time planning for the…