Author name: Atul Vashistha

GCC unit economics measures what a Global Capability Center delivers for its cost, not simply what it costs to run. […]

A Global Capability Centers organization can look healthy on paper. Hiring is on plan, service levels are stable, and costs

Global Capability Centers are increasingly expected to deliver more than cost efficiency. AI is reshaping work and sourcing economics are

Global Capability Centers are entering a new phase of maturity. Organizations that established GCCs several years ago are now evaluating

A GCC that delivered cost savings in 2022 may be struggling to justify its value in 2026. An outsourcing contract

Introduction A CFO is preparing for a board review. The GCC is staffed. Supplier contracts are active. Cost targets are

What happens after the contract is signed? For most enterprises, that is exactly where sourcing success is won or lost.

A CFO reviews the quarterly GCC update. Hiring looks healthy. Costs look controlled. The dashboard is green. Then one board

What if the next quarter closes, the supplier invoice looks normal, and nobody notices that the contract itself has become