CX Files Podcast featuring Hemant Puthli

Hemant Puthli, Partner and MD, Neo Group talks to Mark Hillary, a technology and customer experience analyst, on the evolution and importance of ESG on this edition of the CX Files podcast (feat. Peter Ryan). Hemant talks about the Neo ESG ADOPTION SURVEY conducted in collaboration with IAOP and GSA- Global Sourcing Association. It is…

ESG Adoption | GSA-UK and Neo Group Webinar

Join the Neo Group webinar on ESG Adoption in select IT and Business Service Providers, hosted under the aegis of GSA- UK. Additionally, witness the launch of GSA’s standard questionnaire for measuring ESG across service providers.Webinar agenda:• Current levels of ESG adoption across main service providers,• How buyers are achieving ESG improvements,• Obstacles and challenges…

The Role of ESG in the New Normal

While my team and I are in the process of finalizing the results of an extensive survey on the adoption of ESG (Environmental, Social, & Governance) by Global IT and Business Service Providers, Mark Hillary, a technology and customer experience analyst, invited me to be a guest speaker on his CX Files podcast to talk about the impetus…

ESG: Post-Covid Business Differentiator – Are You Ready?

In 1970, Nobel Prize laureate Milton Friedman, an American economist and statistician, introduced the “Friedman doctrine”- the theory that the only responsibility of business is to increase profits. He argued that for-profit corporations cannot have responsibilities – only people can – and any effort by employees to support social efforts is counter to the interest…