Outsourcing has long been a key lever in helping organizations be more competitive. Traditionally, this has been accomplished by outsourcing support functions like IT, HR, Procurement, in offshore locations that offer scalability and lower cost. Increasingly, businesses are reshaping their outsourcing strategy to include more revenue focused functions and roles, including digital, analytics and industry processes, in order to realize deeper gains from global services and sourcing. To achieve these gains, organizations focus more on finding and retaining the right talent, as defined by specific skill sets and cultural alignment, and less on the traditional criteria of scalability and cost.

Given the diverse talent, competitive costs and cultural fit available in Latin America, the region is becoming increasingly attractive to U.S. businesses looking for strategic partners for every blend of service, including ITO, BPO, and KPO.

This report highlights key trends, challenges and opportunities of the LATAM region and shares detailed research and insights on ten of the leading countries in the region: Argentina, Brazil, Colombia, Costa Rica, Dominican Republic, El Salvador, Jamaica, Mexico, Nicaragua, and Peru.