ESG: Post-Covid Business Differentiator – Are You Read...
In 1970, Nobel Prize laureate Milton Friedman, an American economist and statistician, introduced the “Friedman doctrine”- the theory that the only responsibility of…
Trends
Key Trends in GBS Evolution
The pandemic has impacted all businesses, small and large. In many cases the difference between a successful business resiliency story and an unsuccessful…
2015 IAOP Outsourcing World Summit
The 2015 IAOP Outsourcing World Summit, the world’s most important gathering of outsourcing professionals, will take place in Phoenix, AZ from…
Latin America Nearshore: What’s Ahead For 2014?
Latin America’s outsourcing market continues to mature, which is good news for both buyers and providers, say the experts. For this article, we highlight predictions…
Outlook 2012: The State Of The IT Services And BPO Industry
The emerging trends and areas, pricing models, rising geographies and other significant developments that will unfold in the coming year.