At the core of today’s digital landscape and continuously expanding are 2.5 billion internet users, 1.9 billion active social network users, and 6.5 billion mobile phone users. With existing digital channels growing in popularity and new channels emerging constantly, building an effective digital strategy is quickly becoming a key objective for business leaders. For those…
Maximizing outsourcing relationships is a challenge for buyer and seller alike. Buyers want more value. Service providers must meet their numbers. How can both win? The answer is innovative business process outsourcing. Explore ways to apply this concept to your business at the BPO Innovations Conference taking place in New York City on November 13,…
When you think of offshore IT outsourcing, you think of India. But “having all of your IT work done in one location is akin to having your entire retirement portfolio in a single stock – it’s an unnecessary risk,” says Esteban Herrera, partner with outsourcing consultancy Information Services Group. Smart IT leaders seek to complement…
CIO — IT outsourcing providers are increasingly setting up operations in so-called tier-2 cities to decrease their cost of delivery and access new labor pools. “As offshoring grows, most leading offshoring destinations face pressures around availability of talent, escalating salaries, rising real estate prices, and high competitive intensity,” says H. Karthik, vice president with outsourcing…
General Motors said Thursday it will take 3,000 workers from operations it outsourced to Hewlett-Packard and put them on GM’s payroll. It’s part of GM’s previously announced strategy to bring back IT under GM’s roof and hire as many as 10,000 IT workers over the next three to five years. The company said the IT…
Companies are pulling back on foreign outsourcing as they find cheaper ways to do the work themselves. Firms who had worked with outsourcers for years are finding they can use the cost-cutting tricks of their vendors in-house and have more flexibility. And companies have found outsourcing can lead to a loss of expertise within the…
With 2012 in full-swing, a critical look at what lies ahead for Nearshoring is in order. With a shaky global economy, and some forecasts calling for a sluggish year in IT and BPO sourcing, this is no time to be complacent. Whether it’s building solid skill sets, creating sufficient scale, matching client’s expectations, managing expansion,…
Neo Group founder and chief executive, Atul Vashistha, is well-known and respected in the international sourcing marketplace for his advisory work with Neo as well as his books and additional roles with the IAOP and US government. He attended the recent Brasscom Global IT Forum in São Paulo, so IT Decisions asked him for some…
Brazil’s ascendancy as a major center for global IT services will be engineered in a uniquely Brazilian way, and should in no way aim to reproduce the model crafted by India over the last twenty years, concluded a ‘super panel’ of global outsourcing experts at last week’s Brasscom Global IT Forum in Sao Paulo. Brasscom…
Out with the old and in with the new — well, almost! We do see ‘retro’ back in fashion in some areas of the outsourcing market when looking ahead to 2012. What follows are nine key trends that CIOs can expect in the coming year in terms of outsourcing and global services. 1. Demand outlook…