How to Conduct an ESG Survey

ESG (environmental, social, and governance) isn’t a new concept in the business world, but it’s quickly gaining in importance. In the last couple of years, we’ve started hearing more clients ask how different IT providers fare on ESG principles. In digging into the question, we found a lack of good information available. So we sought…

The Role of ESG in the New Normal

While my team and I are in the process of finalizing the results of an extensive survey on the adoption of ESG (Environmental, Social, & Governance) by Global IT and Business Service Providers, Mark Hillary, a technology and customer experience analyst, invited me to be a guest speaker on his CX Files podcast to talk about the impetus…

ESG: Post-Covid Business Differentiator – Are You Ready?

In 1970, Nobel Prize laureate Milton Friedman, an American economist and statistician, introduced the “Friedman doctrine”- the theory that the only responsibility of business is to increase profits. He argued that for-profit corporations cannot have responsibilities – only people can – and any effort by employees to support social efforts is counter to the interest…