IT outsourcing experts tell CIO.com what to expect in the year ahead. And if they’re right, this could be the year customers — and a few robots — take greater control of the IT outsourcing space.

CIO — This year, the IT services industry saw customers doing more of their own IT services deals, testing the service integration model, and continuing to struggle with outsourcing transitions. CIO.com again asked outsourcing observers to tell us what they think is in the cards for the year ahead. And if they’re right, 2013 could be the year customers–and a few robots–take greater control of the IT outsourcing space.

Published by cio.com

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