CX Files Podcast featuring Hemant Puthli

Hemant Puthli, Partner and MD, Neo Group talks to Mark Hillary, a technology and customer experience analyst, on the evolution and importance of ESG on this edition of the CX Files podcast (feat. Peter Ryan). Hemant talks about the Neo ESG ADOPTION SURVEY conducted in collaboration with IAOP and GSA- Global Sourcing Association. It is the first ever assessment of ESG adoption across select IT & Business service providers.