COVID-19 Survey Reveals Service Buyers Anticipate Many Changes to Their Future IT & Business Services Sourcing Strategy

COVID-19 Survey Reveals Service Buyers Anticipate Many Changes to Their Future IT & Business Services Sourcing Strategy

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Opportunity to learn how resilient Sourcing Leaders will plan for recovery in a crisis that is unprecedented and far from over

NEW YORK, NY, June 2, 2020 – Neo Group, the leader in global Sourcing Advisory, and IAOP, the global sourcing association, announced the results of the Global Sourcing Impact and Response to COVID-19 Survey. Collected between April 20 th and May 8th, the survey responses are a unique perspective on the direct impact of COVID-19 to global buyers and service providers.  

“The survey revealed that differences in sourcing strategies impacted how well buyers and suppliers have withstood the crisis thus far,” said Atul Vashistha, Chairman of Neo Group. “Additionally, the survey results will shed light on how buyers plan to rethink their future sourcing strategy on the path to recovery.”

The survey centered on 5 areas common to buyers and service providers: Disruption, Performance, Future Outlook, Planning Ahead, and Location Reviews. In addition, a buyer specific section gathered views on Operating Models, Performance of Service Providers, Plans, and Anticipated Adjustments, and a service provider specific section asked for views on Critical Services, Preparedness, BCP & Responsiveness. Download the full report here.

“The survey has unearthed several interesting findings,” said Debi Hamill, CEO, IAOP.  “I look forward to sharing the results with the global services sourcing community and discussing the results in the upcoming webinar.”

Backed by the statistical results of the survey, a panel of Sourcing Leaders, including Maura Hudson of Colliers International, Michael Nacarato – IAOP’s Buy-Side Ambassador, Jim Bradley of KellyOCG, Debi Hamill of IAOP and Atul Vashistha of Neo Group will discuss the implications of the survey, key learnings, and expectations for the successful navigation of the road ahead on a webinar June 3rd at 12:30pm EST. Register for the webinar here.

About Neo Group 

Since 1999, Neo Group has empowered organizations to build new capabilities and significantly reduce costs by going beyond advice to outcomes. We advise and support organizations across industries through optimization of the sourcing levers of analytics, automation, and global talent. Established with the vision of “Talent Without Borders”, Neo founded the global sourcing advisory space.

About IAOP

IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization to our growing global community and to the resources you need to get the results your company deserves and demands. Visit www.IAOP.org.

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