BACKGROUND Clearly, COVID-19 has had a significant impact on the global economy over and above its impact on public health and on daily life. Supply chains have been affected and buyers and service providers around the globe have been compelled to develop short-term workarounds while they also consider how to build greater resiliency into their…
By their very nature, the terms Distributed and Agile are seemingly incongruent as geographical and time-zone separation inhibit an agile way of working. So how do we find ourselves in this seemingly paradoxical dilemma of Distributed Agile? There are two forces at play. The first, driven by cost reduction and reduced time to market, is the widespread geographical distribution of software application development.…
Our client – a diversified enterprise with interests in healthcare technology and insurance services – faced a challenge and an opportunity. They needed to accelerate product development and leverage vendor capabilities to benefit from industry trends such as automation and other innovative developments, while also reducing operating costs and moving employees to higher value work. One of the main…
We can all agree that ‘good’ governance is important. In the highly competitive, rapidly changing, increasingly complex and risky business environment in which enterprises operate today, the need for ‘good’ governance has never been more acute. The larger the organization, the more diversified its business lines, the more geographically dispersed its operational footprint, and the…
Megatrends such as Digital and Intelligent Automation are compelling CIOs, CTOs and Application leaders to rethink ownership and control of their (previously outsourced) application lifecycle especially in the cases of business critical and product applications. Consequently, a significant number of US based enterprises are bringing a portion of their outsourced work back into their internal…
We can all agree that ‘good’ governance is important. In the highly competitive, rapidly changing, increasingly complex and risky business environment in which enterprises operate today, the need for ‘good’ governance has never been more acute. The larger the organization, the more diversified its business lines, the more geographically dispersed its operational footprint, and the…
Megatrends such as Digital and Intelligent Automation are compelling CIOs, CTOs and Application leaders to rethink ownership and control of their (previously outsourced) application lifecycle especially in the cases of business critical and product applications. Consequently, a significant number of US based enterprises are bringing a portion of their outsourced work back into their internal…
Automation is a very common term known across sectors today, yet it still remains among the big unknowns. Most people relate it to machines and its ability to replace human involvement at work. Terminologies such as robotic automation and artificial intelligence, many a times, are loosely or interchangeably used. This Neo Group whitepaper attempts to…
Outsourcing in the form of labor arbitrage using low cost centers has delivered well over the years and enterprises are now looking for various solutions that are more than just cost savings to be future ready. Now the question is “What Next?” The issue has moved beyond SLA compliance and quality of service. Labor arbitrage…
Rate- card negotiation is usually the priority of buyers, when contract re-negotiations are due. Such discussions, usually lead to some form of strain between the supplier & the buyer, since the supplier usually come prepared for such a scenario. However, the buyer can exercise a few other options when it comes to reducing the cost…