How do resilient Sourcing Leaders plan for recovery in a crisis that is unprecedented and far from over? They learn from their peers. At this point, in one way or another, successfully or not so, we have all responded to the COVID crisis. But experts are saying we may only be at the end of…
A study undertaken by the Online Marketing Institute found that most businesses consider digital marketing an important part of their business, yet only 8% feel that their teams had enough skills and experience across all areas. LatAm is rich in digital talent. You will learn: •About the state of digital talent in Latin America •Know…
As key sourcing markets such as India and China continue to mature and begin to lessen their cost competitiveness, businesses in the West and other parts of the globe are moving towards nearshore locations. For the Latin American region, time zones continue to remain convenient; the cultural fit has only increased; and English language proficiencies…
As enterprises grow in complexity and geographic diversity, it becomes imperative to adopt evolved sourcing strategies which are better aligned to the overall enterprise business strategy and can comprehensively address the sourcing needs of the enterprise. Many sourcing models in the industry like 3rd party managed services, SSCs or GICs are mostly an either/or model,…
If your 2016 business plans include any of the following, you will likely be faced with a need to review your portfolio of globalized business services: New business strategies/initiatives Growth/ Expansion/Diversification plans Mergers & Acquisitions New leadership or change in leadership outlook For many organizations already operating in a complex web of global relationships, the…
The transition phase is a pivotal point in the lifecycle of an outsourcing relationship. If the transition fails or falls short of expectations, it can seriously impact the entire value of the buyer’s strategic plan. If the transition is effective, it establishes a strong backbone for continued success of the globalization initiative and overall strategy.…
Given the diverse talent, competitive costs and cultural fit available in Latin America, the region is becoming increasingly attractive to U.S. businesses looking for strategic partners for every blend of service, including ITO, BPO and KPO. But understanding the unique opportunities and challenges of each country within the region can be challenging. For an informative…
Relationships are hard work. Most of us understand this in our personal life, but often discount this valuable adage in our professional life. In our experience, clients often yearn for deeper, more productive relationships with their external service providers and/or Global In-House Centers (GIC’s). If you find yourself asking the following questions about your own…
As organizations strive to gain competitive advantage and outperform competitors, many are increasingly leveraging global services and sourcing to access global talent and world-class capabilities, leverage lower costs, and focus on core competencies. As their global footprint expands, so does their exposure to different types of global supply risks. Investing in effective supplier risk management…
Whether or not to outsource is no longer the big question facing global corporations. That’s because they already source so much. Rather, the key questions that confront them are: What else can we source? Where else can we source from? Can we change our sourcing portfolio to derive more benefits? Whether you’re a global corporation…