Megatrends such as Digital and Intelligent Automation are compelling CIOs, CTOs and Application leaders to rethink ownership and control of their (previously outsourced) application lifecycle especially in the cases of business critical and product applications.
Consequently, a significant number of US based enterprises are bringing a portion of their outsourced work back into their internal technology function. At the same time, we are seeing significant growth in the nature and volume of work handled by ‘captives’ – a term spanning Global Inhouse Centers (GICs), Shared Services Organizations (SSOs) and Global Business Services (GBS) hubs. In our experience, the largest portion of this ‘insourcing’ or reversal of past decisions to outsource is occurring by moving work to offsite captives with the remainder back to onsite locations.
In our white paper, we talk about this trend called that we have dubbed ‘Agile Insourcing’ – an interplay of two interrelated initiatives: transformation from Waterfall to Agile and transition from outsourcing to insourcing.
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