Automation is a very common term known across sectors today, yet it still remains among the big unknowns. Most people relate it to machines and its ability to replace human involvement at work. Terminologies such as robotic automation and artificial intelligence, many a times, are loosely or interchangeably used. This Neo Group whitepaper attempts to shed light on and clearly define some of those confusing automation concepts that we have heard of so far, keeping the evolutionary timeframe in mind.