The Role of ESG in the New Normal

While my team and I are in the process of finalizing the results of an extensive survey on the adoption of ESG (Environmental, Social, & Governance) by Global IT and Business Service Providers, Mark Hillary, a technology and customer experience analyst, invited me to be a guest speaker on his CX Files podcast to talk…

Neo Group Launches The First Ever Real-time, Curated Alert Offering For Advancements In Automation Called Automation Wisdom

Customers of Automation Wisdom are on the leading edge of automation usage with exclusive insights into the latest trends, supplier offerings and market adoption. Boston, MA – January 29, 2018 – In an age of rapid technological development and implementation, corporations are increasingly at risk of falling behind competitors by missing out on the newest…

Neo Group Shines Sourcing Light At The IAOP OWS17 Summit

Neo Group invited to lead a high energy session with IAOP’s talented members on automation, analytics, digital and governance’s impact from recent elections as well as a talk on maximising value through managed services and driving innovation Boston: February 9, 2016 – Neo Group, a globally recognized and award winning global talent consultant is gearing…

BPO Innovations Conference

Maximizing outsourcing relationships is a challenge for buyer and seller alike. Buyers want more value. Service providers must meet their numbers. How can both win? The answer is innovative business process outsourcing. Explore ways to apply this concept to your business at the BPO Innovations Conference taking place in New York City on November 13,…

Supply Risk Monitoring In Financial Services: Effectively Meeting Regulatory Demands

Latin America, a Nearshore option, has emerged as a favorable destination for Information Technology (IT), Business Process Outsourcing (BPO) and captive operations. Geographical proximity, similar time zone and cultural affinity have defined the value proposition for Nearshore. However, the region is ready to take the next step. Governments are working hard to leverage their Nearshore…

Beyond Bangalore

When you think of offshore IT outsourcing, you think of India. But “having all of your IT work done in one location is akin to having your entire retirement portfolio in a single stock – it’s an unnecessary risk,” says Esteban Herrera, partner with outsourcing consultancy Information Services Group. Smart IT leaders seek to complement…