Peggy has over 20 years of experience building and managing strategic global customer relationships. Her PMP and Scrum Master certifications allow her to ensure project deliverables are managed successfully and completed on time. With a focus on continuous process improvement and process documentation, she works with clients and vendors to ensure contractual deliverables are met and Service Level Agreements achieved.
Peggy excels in analyzing, compiling and presenting data. With her ITIL IT Service Management and Business Analysis certifications, Peggy understands the importance of a solid alignment between IT and business which leads to better communication and improved quality of service.