ESG Adoption Survey across select IT & Business Service Providers

ESG Adoption Survey across select IT & Business Service Providers

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Category : NEO ESG

Sarasota, USA, June 29, 2022

Neo Group releases a report featuring assessment of ESG (Environmental, Social, and Governance) adoption across select IT & Business Service Providers in a first of its kind ESG Adoption Survey in collaboration with IAOP and GSA-UK. 

The survey was conducted across some key players in the industry that serve global markets to study the nature and extent of their ESG adoption and Sustainability transformation programmes. The survey focused on:

  • The scope and scale of ESG initiatives
  • Executive sponsorship and “tone at the top”: the extent to which their Boards supported investments in ESG initiatives
  • Organization around ESG (centralised vs. federated vs. decentralised) and the executive leadership level at which programmes were being driven on an operational basis
  • Vision and strategies for developing competencies, products and services around ESG that could help their customers
  • Extent to which core values and foundational principles of sustainability were embedded in their organizational culture and attitude in dealing with stakeholders

Hemant Puthli, Partner, Neo Group says, “The findings from our survey were quite interesting. We were not really surprised to find that almost all the service providers we surveyed were in advanced stages of implementing ESG initiatives – they had very high scores on the operational-performative criteria. But what we did not expect was that even among many leading providers, the cultural and attitudinal shift to sustainability thinking was not clearly visible.”

Neo clients have been vocal in seeking our point of view on the nature and extent of ESG adoption by global IT & Business Service Providers (ITBSPs) in the questions posed to our advisors.

“ESG is indicative of an organization’s desire to do good and be a responsible contributor to the betterment of society. To encourage enterprises to do more, the Neo Group team created this ESG survey. The results present a snapshot of the participants’ ESG journey to celebrate their accomplishments and benchmark against others.” said Atul Vashistha, Chairman of Neo Group.

To get a complimentary copy of the survey report, please write to Hemant Puthli, Partner, Neo Group at

Neo Group, advising since 1999, counts several Fortune 1000 corporations among its clients, from industries such as Banking, Financial Services, Insurance, Retail, Healthcare, Media, Technology, and others.

About IAOP:

IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization to our growing global community and to the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit

About GSA-UK:

The Global Sourcing Association (GSA) is the industry association and professional body for the global sourcing industry. They are the home of the Global Sourcing Standard, a world first for the provision of a portfolio of best practice methodologies and accreditation programmes supported by both buyers and suppliers of sourcing.

The GSA is a not-for-profit membership association which serves to share best practice, trends and connections across the globe bringing the global community together in a wholly interactive manner for the first time. Its overriding objective is the ongoing development and dissemination of the standard and supporting portfolio of qualifications in order to improve the benefits and positive reputation, and therefore size, of the global sourcing industry.

The Global Sourcing Association has affiliate associates across the globe including the United Kingdom, Ireland, France, Germany, Italy, Belgium, The Netherlands, Spain, Norway, Poland, Romania, Bulgaria, Russia, Egypt, China, India and the United States and many more.

For more details, visit

About Neo Group:

Since 1999, Neo Group has empowered organizations to build new capabilities and significantly reduce costs by going beyond advice to outcomes. We help organizations across industries through optimization of the sourcing levers of analytics, automation, and global talent. Established with the vision of “Talent Without Borders”, Neo founded the global sourcing advisory space.

Our approach and unique collaborative tools promote co-creation. We foster high internal ownership from the client by working together to identify the problem, build a tailored solution, and establish clear responsibilities for all stakeholders. Our Advisors have helped global enterprises align sourcing strategy to business objectives, achieve incredible outcomes with suppliers or GICs, and generate greater value from sourcing. For more details, visit and follow us on LinkedIn.

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