There has been much discussion and debate about robotics, the emergence of autonomics and their impact on Global Sourcing. Will robots render moot where in the world a process is performed? Will they eliminate, enhance, or have no impact upon the proposition for outsourcing? Examining the evolution of Google’s Self-Driving Car as a handy analogy,…
At the core of today’s digital landscape and continuously expanding are 2.5 billion internet users, 1.9 billion active social network users, and 6.5 billion mobile phone users. With existing digital channels growing in popularity and new channels emerging constantly, building an effective digital strategy is quickly becoming a key objective for business leaders. For those…
In today’s globalized world, corporate leaders are faced with challenging decisions when it comes to developing a sound global sourcing strategy that reflects the company’s long-term goals. Whether or not to source is no longer the big question. That’s because they already source so much. Rather, the key questions that confront them are: “What else…
Many organizations are recognizing that effective global Governance and Vendor Management requires more – often much more – than post period tracking of whether suppliers are performing in line with a signed contract. Instead, to produce lower risk and superior results, an integrated approach to global governance and scorecards weaves together real time transactional performance,…
Why Customers Are Considering It Many global and organizational factors have changed since the time that companies made their initial decisions to leverage a global model for service delivery. As a result, a number of important considerations and alternatives should be evaluated in determining what to do next, if radical change in contemplated. Customers who…
The rise in the use of outsourcing has been dramatic, exponentially raising the potential gains for all stakeholders. But it also has raised risks and brought on newer, and varied, risks, which can be difficult to fully identify and assess. Still, the higher risks are no reason for companies to turn the clock back on…
Many client organizations undertake global sourcing initiatives without an accurate understanding of the management that will have to be involved for the initiative to be successful. That’s why the sixth secret (presented in the previous edition) is to implement a strong governance model. But how will the client organization know if its governance model is…
When I make presentations at client conferences, I often ask this question: What is the single largest factor contributing to the failure of services globalization initiatives? The answers I receive range from ‘lack of proper planning’, ‘supplier incompetence’ to ‘miscommunication’ to ‘internal resistance.’ But in my experience, a great percentage of services globalization initiatives fail…
Globalization is not about a single action, or even a group of actions. Globalization, when successful, is about an attitude. Yet even when the CEO of a company embraces globalization as a new attitude, it will fail unless their partners – the people who work for them – embrace the attitude as well. But getting…
I’ve said before that a company that wishes to flourish in today’s global market must adopt a services Globalization strategy. However, not every company is ready to Globalize each of its processes today. A successful services Globalization strategy takes diligent planning and thought – and that takes time and focused effort. In the previous article…