Automation Vs. Sourcing: A Strategic Framework

Few topics garner more attention on the hype cycle these days than automation and the related topics of cognitive computing, software robots and digital transformation in general.  Hardly a week goes by without another conference, another webinar or another research report discussing the benefits of Robotic Process Automation (RPA), as well as the amazing cost…

Insights On How To Get Digital Done

In the world today there are 2.5 billion internet users, 1.9 billion active social network users, and 6.5 billion mobile phone users. With existing digital channels growing in popularity and new channels emerging constantly, it’s no surprise that building and executing an effective digital strategy is quickly becoming a key objective for business leaders. In…

Trends & Opportunities In Latin America: A Growing Market For World-Class Global Services

Outsourcing has long been a key lever in helping organizations be more competitive. Traditionally, this has been accomplished by outsourcing support functions like IT, HR, Procurement, in offshore locations that offer scalability and lower cost. Increasingly, businesses are reshaping their outsourcing strategy to include more revenue focused functions and roles, including digital, analytics and industry…

Third Party Oversight: The Three Components Of An Effective Program

Successful global business leaders recognize the importance of third party oversight and make it a priority to understand the many risks associated with global sourcing. They are proactive in designing and implementing effective, reliable means of monitoring and managing global sourcing risks in order to ensure the continued success of their global operations. This article…

Maximizing Value In Contract Renegotiations

Over the course of a typical five-year contract, significant shifts and changes occur in the global sourcing environment, such as opening up of new destinations, emergence of new vendors, introduction of new services, development of new methods and tools, innovative platforms and technologies, evolution of new engagement and pricing models, and so on. In addition,…