Few topics garner more attention on the hype cycle these days than automation and the related topics of cognitive computing, software robots and digital transformation in general. Hardly a week goes by without another conference, another webinar or another research report discussing the benefits of Robotic Process Automation (RPA), as well as the amazing cost…
Quarterly Earnings are reported and the results are not what the street expected or for that matter what your shareholders expected. Corporate starts making calls to all the business unit and key functional owners to start thinking about next year’s key initiatives. Without even hearing it from anyone else, you know reducing your run costs…
Global Business Services (GBS) is gaining a lot of traction among the Global 2000 enterprises as the next transformative upgrade to their global sourcing models. As with all new strategies and ideas, different organizations define GBS differently and have different expectations from this model. This paper attempts to define GBS in a comprehensive manner, as…
In the world today there are 2.5 billion internet users, 1.9 billion active social network users, and 6.5 billion mobile phone users. With existing digital channels growing in popularity and new channels emerging constantly, it’s no surprise that building and executing an effective digital strategy is quickly becoming a key objective for business leaders. In…
Outsourcing has become a standard and accepted strategy for business leaders today thanks to the acceptance of the notion of “core competence” as the focal point for structuring a business. Many companies now have a mix of relationships with their own internal teams and supplier partners all over the world and striving for excellence in…
Global transition is a key step for many businesses. They are either managing processes for the first time away from headquarters or expanding into new domains. Unless the transition is done well the chances are that the services delivered from the new location will be poor or substandard. A disciplined transition management is critical for…
How do you measure the success of your globalization initiatives? Are your global operations highly productive? Is your globalization program being managed efficiently? Whether your global delivery is an internal function or delivered by a third party provider, having a clear understanding of the current performance of your sourcing program will enable you to develop…
Outsourcing has long been a key lever in helping organizations be more competitive. Traditionally, this has been accomplished by outsourcing support functions like IT, HR, Procurement, in offshore locations that offer scalability and lower cost. Increasingly, businesses are reshaping their outsourcing strategy to include more revenue focused functions and roles, including digital, analytics and industry…
Successful global business leaders recognize the importance of third party oversight and make it a priority to understand the many risks associated with global sourcing. They are proactive in designing and implementing effective, reliable means of monitoring and managing global sourcing risks in order to ensure the continued success of their global operations. This article…
Over the course of a typical five-year contract, significant shifts and changes occur in the global sourcing environment, such as opening up of new destinations, emergence of new vendors, introduction of new services, development of new methods and tools, innovative platforms and technologies, evolution of new engagement and pricing models, and so on. In addition,…