Embrace a Continuous Improvement Mind‐Set

Many client organizations undertake global sourcing initiatives without an accurate understanding of the management that will have to be involved for the initiative to be successful. That’s why the sixth secret (presented in the previous edition) is to implement a strong governance model. But how will the client organization know if its governance model is…

The Need For a Solid Governance Model

When I make presentations at client conferences, I often ask this question: What is the single largest factor contributing to the failure of services globalization initiatives? The answers I receive range from ‘lack of proper planning’, ‘supplier incompetence’ to ‘miscommunication’ to ‘internal resistance.’ But in my experience, a great percentage of services globalization initiatives fail…

Align Business And Globalization Objectives

I’ve said before that a company that wishes to flourish in today’s global market must adopt a services Globalization strategy. However, not every company is ready to Globalize each of its processes today. A successful services Globalization strategy takes diligent planning and thought – and that takes time and focused effort. In the previous article…

Embracing Globalization

One underlying fact successful globalizers understand is that services globalization has come a long way from offshore outsourcing and continues to evolve every day.As services globalization evolves,new opportunities arise. The reality,as Applied Materials GVP and CIO Ron Kifer sees it, is that a company can embrace, leverage and be a part of that globalization or…

Do Communications Right

Communicating effectively with your internal and external stakeholders is an important part of successful globalization initiatives. This is important because opinions, if they become negative, can turn into behaviours that threaten to derail an initiative. Positive opinions, on the other hand, can turn into behaviours that contribute substantially to an initiative’s success. INTERNAL COMMUNICATIONS When…