Why Customers Are Considering It Many global and organizational factors have changed since the time that companies made their initial decisions to leverage a global model for service delivery. As a result, a number of important considerations and alternatives should be evaluated in determining what to do next, if radical change in contemplated. Customers who…
Many of us are sometimes reluctant to make what look like simple switching choices. Returning from a brief stop at London’s Olympic Games this week (no I didn’t run, jump, tumble, or throw; I wasn’t asked), I ignored a faster moving security line at Heathrow in favor of staying put behind an elderly couple who…
CIO — In what experts are calling one of the worst blackouts in history, more than half a billion people were without power when the grids in north and west India buckled twice in as many days. Multinational outsourcing providers with operations in the region appear to have passed the most significant test to date…
Companies are pulling back on foreign outsourcing as they find cheaper ways to do the work themselves. Firms who had worked with outsourcers for years are finding they can use the cost-cutting tricks of their vendors in-house and have more flexibility. And companies have found outsourcing can lead to a loss of expertise within the…
As Americans struggle to figure out how to stimulate the economy, we are seeing a rising sentiment against outsourcing. So, I wanted to take this opportunity to share my thoughts, though many of these points have been made by others in the last 10 to 15 years. Globalization of services is making significant positive contributions…
Following is an interview with Atul Vashistha, Chairman of Neo Group. Atul is a leading proponent and practitioner of globalization and futurizing enterprises. He is recognized globally as one of the leading advisors on globalization and outsourcing. Atul received the following awards in recognition of his work: Globalization Today Powerhouse 25, NearShore Americas Power 50,…
According to many online sources, Atul Vashistha is recognized globally as one of the leading experts on globalization and outsourcing. He founded Neo Group in 2007 and a simile firm in 1999, with the mission of helping enterprises grow their business and improve operations by leveraging outsourcing and globalization. He also advises government and trade…
With 2012 in full-swing, a critical look at what lies ahead for Nearshoring is in order. With a shaky global economy, and some forecasts calling for a sluggish year in IT and BPO sourcing, this is no time to be complacent. Whether it’s building solid skill sets, creating sufficient scale, matching client’s expectations, managing expansion,…
The emerging trends and areas, pricing models, rising geographies and other significant developments that will unfold in the coming year. Read more…
Out with the old and in with the new. Well, almost! Global Services Trends 2012 takes a peak at what can be expected in global services and sourcing for the coming year.