In 1970, Milton Friedman published an op-ed in the New York Times in which he described what he called “The Friedman Doctrine.” The gist of his argument was that corporate executives have a responsibility to company shareholders to “make as much money as possible while conforming to the basic rules of the society.” He felt…
With experts warning of an impending global recession, understandably many companies are tightening budgets and pursuing layoffs or instituting hiring freezes. While managing with fewer resources and tighter budgets is never ideal, it is a familiar business problem, and old problems often have well-tested solutions. For businesses proactively planning for the impacts of a global…
Neo Group recently published a detailed study of ESG adoption (Environmental, Social, and Governance) across a select group of BPO and IT providers. This is an important report for the sourcing industry because right now there is no holistic view of which providers are really adopting ESG and which are just greenwashing through their website…
Sarasota, USA, June 29, 2022 Neo Group releases a report featuring assessment of ESG (Environmental, Social, and Governance) adoption across select IT & Business Service Providers in a first of its kind ESG Adoption Survey in collaboration with IAOP and GSA-UK. The survey was conducted across some key players in the industry that serve global…
While my team and I are in the process of finalizing the results of an extensive survey on the adoption of ESG (Environmental, Social, & Governance) by Global IT and Business Service Providers, Mark Hillary, a technology and customer experience analyst, invited me to be a guest speaker on his CX Files podcast to talk…
In 1970, Nobel Prize laureate Milton Friedman, an American economist and statistician, introduced the “Friedman doctrine”- the theory that the only responsibility of business is to increase profits. He argued that for-profit corporations cannot have responsibilities – only people can – and any effort by employees to support social efforts is counter to the interest…
The pandemic has impacted all businesses, small and large. In many cases the difference between a successful business resiliency story and an unsuccessful one was the quality and maturity of its Global Business Services (GBS) organization. GBS organization across industries have grown way beyond supporting transactional functions to playing more strategic roles focused on creating…
Sarasota, USA, April 06, 2022 Neo Group is proud to announce that we have been ranked among World’s Best Outsourcing Advisors for 2022 by IAOP. The 2022 Global Outsourcing 100 is determined through a rigorous scoring methodology that includes an independent review by a panel of the International Association of Outsourcing Professionals (IAOP) customer members…
Join Neo Group at IAOP’s GOV20 Virtual Conference from October 7-9, 2020. We are a proud sponsor. Different world, different playbook! It’s a big year for governance. COVID-19 has influenced thinking and spurred action among governance leaders. Please join us as we come together virtually, on October 7-9, to share the newest models that work…
When the COVID crisis hit, organizations had no choice but to respond to the challenges they faced by leveraging the resources they and their suppliers had at their disposal. Clearly, some were better prepared and responded with more resilience than others. Now we are many months into the crisis, and it’s time to look at…