The Role of ESG in the New Normal

While my team and I are in the process of finalizing the results of an extensive survey on the adoption of ESG (Environmental, Social, & Governance) by Global IT and Business Service Providers, Mark Hillary, a technology and customer experience analyst, invited me to be a guest speaker on his CX Files podcast to talk…

ESG Post-Covid Business Differentiator- Neo Insight

ESG: Post-Covid Business Differentiator – Are You Ready?

In 1970, Nobel Prize laureate Milton Friedman, an American economist and statistician, introduced the “Friedman doctrine”- the theory that the only responsibility of business is to increase profits. He argued that for-profit corporations cannot have responsibilities – only people can – and any effort by employees to support social efforts is counter to the interest…

Key Trends in GBS Evolution

The pandemic has impacted all businesses, small and large. In many cases the difference between a successful business resiliency story and an unsuccessful one was the quality and maturity of its Global Business Services (GBS) organization. GBS organization across industries have grown way beyond supporting transactional functions to playing more strategic roles focused on creating…

Neo Group sponsors GOV20

IAOP GOV20: Rethinking Governance

Join Neo Group at IAOP’s GOV20 Virtual Conference from October 7-9, 2020. We are a proud sponsor. Different world, different playbook! It’s a big year for governance. COVID-19 has influenced thinking and spurred action among governance leaders. Please join us as we come together virtually, on October 7-9, to share the newest models that work…

Beyond COVID-19: Risk Operations Center

COVID-19 will go down in history as an epochal event: a pivotal point after which business will probably never operate or function quite the same again. For risk professionals, Covid-19 is requiring a sustained effort to monitor and manage all risk actions and is laying bare the need for all enterprises to have a sustainable…

COVID-19 Impact and Response Survey Results

BACKGROUND Clearly, COVID-19 has had a significant impact on the global economy over and above its impact on public health and on daily life. Supply chains have been affected and buyers and service providers around the globe have been compelled to develop short-term workarounds while they also consider how to build greater resiliency into their…