Enable and empower team members to do the right thing. When people are put first, they'll put the client first.
Our Values
People First
Customer Next
Empowered people will focus on extraordinary customer outcomes first.
Better Place 360
Look to make life and lives better all around us. Do good by doing good.
Our History
Neo Group Founder and Chairman, Atul Vashistha, is recognized globally as a leading expert on globalization and
outsourcing and founded the company in 1999. He is a founding board member of the International Association of
Outsourcing Professionals (IAOP) and also the founding Chairman of Nearshore Executive Alliance. He has authored
three best-selling books: The Offshore Nation, Globalization Wisdom and Outsourcing Wisdom.
Our Leadership
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Atul Vashistha
Atul is the Chairman and CEO of Neo Group, a firm he founded in 1999. Neo is recognized globally as a leading supply and outsourcing analytics, monitoring and advisory firm.
Atul is recognized globally as a leading expert on globalization, outsourcing and governance. Consulting Magazine named Atul one of the ‘Top 25 Most Influential Consultants’ and ‘Top 6 IT Powerbrokers’. Globalization Today recognized Atul as an ‘Industry Most Influential Powerhouse 25’. Near Shore Americas recognized him as one of the Power 50. HRO and FAO Today named him a Superstar.
Atul is the author of three books – Globalization Wisdom, Outsourcing Wisdom and The Offshore Nation. Atul also writes ongoing columns for Global Decisions, Pulse and Global Services.
Media and Wall Street analysts at CNN, ABC, CNBC, Wells Fargo, Goldman Sachs, Fortune, Forbes, Business Week, Wall Street Journal, Investors Business Daily, Economist, CIO, CFO and other global organizations seek Atul’s expert opinion. Atul continues to be a vocal proponent of globalization and has taken on the critics, such as Lou Dobbs and his ‘Exporting America’ segment on CNN. He is also a frequent contributor to other magazines such as Fortune, CFO, WSJ and Business Finance.
He serves on the Boards of Nearshore Executive Alliance, Shared Assessment and IAOP. Atul is a Former Chair and current member of the Norcal Young Presidents’ Organization and also supports numerous economic development, human development and corporate social responsibility initiatives such as Echoing Green, GreenStart, World Education Foundation, Because I Am a Girl and Foundations for the Future. Atul also served on the USA Department of Defense, Defense Business Board, from 2007-2013.
Prior to founding Neo, Atul was Senior Vice President of International at Cardinal Health (NYSE: CAH) where he led the international operations of the Fortune 25 Company. Atul and his seasoned team at Cardinal expanded profitable operations to Australia, New Zealand, Spain, UK, Singapore, Brazil, Mexico, Japan and other global locations. More importantly, his in-depth international experience earned him the admiration and respect of global CEOs and investors.
Atul and his firms are redefining how corporations create competitive advantage and how nations and individuals can leverage this mega-trend to build better futures for all. Further details can be found at: www.linkedin.com/in/atulvashistha.
Atul Vashistha
Chairman & CEO
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Abhishek Singhal
With over 10 years of experience in finance and services globalization, Abhishek Singhal specializes in operations consulting and research. His consulting engagements span across industries including healthcare, manufacturing, IT, BPO, KPO and construction. He has expertise in financial planning and development, services delivery, resource acquisition and financial management. As Director of Finance, Abhishek primarily heads Neo Group’s global finance and accounting activities. He builds and leads the execution of firm’s finance and operational activities and also involves in vendor negotiations that result in substantial savings. Abhishek acts as a subject matter expert during the contract negotiations phase of sourcing engagements where he provides support in pricing and scenario modeling for clients.
Abhishek has advised clients like Applied Materials, Resource Pro, etc. in global markets across India, China and USA. He has advised clients on sourcing strategies, cost optimization, risk mitigation and operational efficiencies. He has also developed cost-saving models for companies that adopt outsourcing / offshoring strategy.
Prior to Neo Group, Abhishek led the finance and accounting practice of a healthcare company. He has also worked for manufacturing and construction companies where he has developed and implemented accounting, finance and tax systems and methodologies to ensure all processes and critical controls were effectively implemented. He has provided financial support to functional/ business unit heads, advised top management concerning abnormal/critical issues, examined and evaluated financial systems and designed management procedures and internal controls which were integral to risk management and risk mitigation.
Abhishek received his bachelor’s degree in commerce from Agra University, Utter Pradesh and MBA in Finance from Symbiosis Institute, Pune.
Abhishek Singhal
Director (Finance)
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Bhavya Shetty
Bhavya heads the Human Resource Management division in Neo Group. She has over eight years of experience in the field of HR Management in ITES Services, BPO & Consulting domain. Bhavya leads the entire gamut of HR activities starting from being a part of Recruitment to the Exit process. Her areas of specialization cover Recruitment, Employee Relations, Retention Systems, Compensation Management and Training and Development.
Bhavya has provided a comprehensible performance appraisal system to the organization. She also administered the Team Satisfaction and Client satisfaction surveys. She has significant experience with benefits administration like Group Mediclaim. She has been a key contributor in re-designing the Employee Handbook for the team. Bhavya significantly improved the HR processes through lean projects and achieved higher level of employee satisfaction.
Bhavya holds a Bachelor’s degree in Commerce from Mangalore University.
Bhavya Shetty
Manager (Talent)
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Casey Alexis
Casey is the Director of Customer Experience and works with Neo Group’s data, analytics and governance solutions, including Supply Wisdom products and services helping clients efficiently monitor their global operations for value. Additionally Casey’s focus is on Customer Satisfaction and User Experience. Prior to joining Neo Group, Casey worked at Sourcing Interests Group (SIG) as the Assistant Director of Member Programs reporting directly to the CEO where she focused on program development, research, marketing and membership retention and communication. During Casey’s career she has worked extensively with professionals in all industries, specifically in providing best practices on negotiating government contracts with special emphasis in assisting small minority and women-owned businesses across the country. In this role she assisted business owners in the bidding process for government entities and reviewed business plans and analyzing areas for improvement.
Casey has a project management background and has developed marketing expertise in the areas of website development, writing and editing.
Casey has a BS from the University of Phoenix.
Casey Alexis
Director of Customer Experience
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Hemant Puthli
Hemant brings over 30 years of experience in IT and Management Consulting Services. He has a keen understanding of global technology services and supplier delivery operations arising from his extensive experience in the US, Canada, India, Australia, parts of Europe and South America. Over the last 12+ years, he has led Neo Group engagements with several clients across diverse industries, involving strategic transformation projects such as sourcing portfolio assessment, partner selection, contract negotiation, sourcing/ governance organization design, governance tool implementation and support services oversight, health-checks and readiness assessments.
Prior to Neo, Hemant worked at the Vice President/ Director level for various Deloitte entities. He started as Head of Operations and Infrastructure for Deloitte US operations in India, where he was responsible for planning, building-out and staffing a captive center serving US clients in India. Hemant later served as the CIO for Deloitte Touche Tohmatsu Pvt. Ltd. and was responsible for the entire IT management organization supporting the Indian operations of the firm serving Indian clients.
Other organizations where Hemant has worked include:
– The RPG Group (a large diversified Indian business group), where he was CTO for group companies in the Entertainment Sector (including the Indian arm of music company HMV)
– Pricewaterhouse Coopers (PwC), where he was Principal Consultant in their Strategic Change Practice, serving clients in telecom, financial services and other industry sectors
– Bombay Stock Exchange (BSE), where he was Program Manager and Chief Architect of the BSE On-Line Trading (BOLT) system
– Cadbury (India), where he started his career as an application software engineer
He is the author of several whitepapers, has hosted many webinars and has been a speaker at various conferences.
Hemant Puthli
Partner & SVP
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John Bree
John is a financial industry professional with a proven track record in developing and managing AML/CTF, KYC, Anti-Fraud and Vendor & Third Party Risk Management programs. He has held senior positions in New York, Tokyo, Singapore and London for Citi and Deutsche Bank covering corporate, investment, commercial and consumer banking operations. He has proficiency developing and implementing analysis, operations, monitoring and investigation systems and processes involving transaction accounts, credit cards, debit cards and online banking.
John has managed global staffs and corresponding budgets in multiple locations and delivered cost efficient and operationally effective programs ensuring compliance with local and global regulatory requirements. Through interaction with Internal Audit and regulatory agencies including FRB, OCC, ECB, UK-FSA, MAS and Japan-FSA resolved MRIAs, MRAs and Findings on time and without penalty.
John Bree
Partner & SVP
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Marty Hill
Marty is a Managed Services expert and operational specialist with global experience. He has successfully developed outperforming teams and startup organizations. He has built trusted advisor relationships with clients and solved their business challenges with IT knowledge and strategy experience.
He is an innovative professional with more than 20 years of management experience with demonstrated expertise, initiative, creativity and success. A proactive leader with global experience in business operations, a wealth of knowledge in building teams that meet and exceed expectations from Sales to Delivery, budgeting, forecasting, system selection and implementation, process improvements, recruitment, staff training, and team management.
Marty Hill
Director of Managed Governance
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Pankaj Sharma
Pankaj brings over 20 years of experience in key positions covering a broad spectrum of functions in management consulting, captive centers set-up, operations and service delivery management, corporate governance, project management, vendor relationship/performance management and BPO/IT services with large global companies. Pankaj has led over $1B in global sourcing engagements for companies like Home Depot, Electronic Arts, Exult, Gateway, Chevron, Cendant, Trustmark Insurance, Menlo Worldwide and others. Pankaj’s expertise covers the complete life-cycle of services globalization. This includes leading teams for devising and implementing strategy – engagement model, portfolio assessment, head count rationalization, transition planning and management, location and delivery partner selection, setting up of service levels and contracting and governance. In addition, he has led teams that worked on studying, auditing and analyzing vendor companies’ competencies. Key results delivered were successful implementation of the strategies, driving cost competitiveness and performance compliance resulting in higher efficiencies and effectiveness to the overall deliveries.
Excerpts of Pankaj’s work include:
World Leader in Interactive Media & Entertainment (Public): Led the complete lifecycle of Finance business process offshoring directly working with the global CFO, Corporate Controller and other business leaders. Managed PMO for performance and vendor management, growth and cost optimizations. Successfully set up the captive and ran operations in India for various finance functions. Managed two global finance transformation projects.
Largest HR BPO Company (Public): Managed comprehensive sourcing program – assessment, business case, location analysis, vendor selection and setting up of service levels. Developed engagement models and helped company set up a captive including legal entity, operational processes and governance structures.
Insurance and Benefits Company (Public): Led multi-function BPO/IT (business functions – Finance, HR, Payroll / IT – ERP) outsourcing engagement. Work included complete strategy, offshoring models, business case, location and vendor selection, contracting and governance.
Premier Research and Teaching Institution: Delivered application support and maintenance sourcing strategy. Provided full life-cycle sourcing assessment covering business case development, operating model, portfolio assessment, vendor selection and contract negotiations
Software Products Co (Public): Led health-check on the delivery of the outsourcing vendor partner – technical support and applications support – assessed gaps and suggested solutions. Prepared roadmap for vendor to partner.
Prior to Neo Group, Pankaj was heading the captive center of Electronic Arts Inc. with additional responsibilities for creating strategies to leverage low cost locations, transition management, leading PMO and special financial transformation projects along with managing diverse and global stakeholders. Earlier, he had a varied experience having worked with major Consulting, Manufacturing, FMCG and Insurance companies.
Pankaj received his bachelor’s degree from Indian Institute of Technology (IIT) and did his senior management program from Indian Institute of Management, Kolkata. He is a noted speaker on the topics of services globalization and is a Certified Outsourcing Professional (COP) from IAOP.
Pankaj Sharma
Partner & SVP
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Robert Barclay
Robert brings 30+ years of experience in business, marketing, customer experience, alliances and partnerships. Robert’s wide-ranging experience encompasses small, large, private and public enterprises building brands, leading sales, and creating customer experiences that have an impact.
Over the course of his career, Robert has worked with companies like Xerox, where he established the partner and alliance group, and Sutherland, Capgemini, and Genpact, where he led their marketing functions. Aligning sales and marketing, he has established joint go-to-market opportunities and third-party partnership programs to open up new markets, enhance value propositions, and create differentiated offerings. He has expertise in strategy creation, business development, and marketing of solutions and services with significant annual revenue plans.
Robert Barclay
Managing Director – Alliances & Partnerships
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Sandeep Suresh
Sandeep heads the Research and Supplier Relations division in Neo Group. He has a total work experience of over 15 years and has been working in the market research industry for the last 10 years. He has not only worked with several domestic and international market research companies, but has also worked with leading ITO/BPO/KPO organizations, managing their global research operations. Over the years, he has managed several customized research projects on the outsourcing industry, and has gained considerable research expertise and knowledge in that space.Prior to this, he was working with Symphony Marketing Solutions (now bought over by Genpact), the Global Operating Center (GOC) for Information Resources Inc. (IRI), which is a leading provider of Market Research services in the US. Symphony manages all of IRI’s operational activities that have been off-shored to the GOC in India, thereby enabling IRI to focus on marketing & sales, and drive business growth aggressively. He headed the market information and data management process for the organization’s biggest client – PepsiCo.
Before that, he worked with Evalueserve (EVS), a leading Knowledge Process Outsourcing (KPO) firm providing worldwide and multi-language Business Research, Investment Research, Market Research, Data Analytics and Intellectual Property Services globally. The company has five synergistic lines of business, which together deliver a complete and integrated set of research and analysis offerings. During his stint in Evalueserve, he managed the Market Research division and worked extensively on several customized global research projects across industries, and delivered valuable and actionable business insights to the organization’s clients.
Some of his achievements include the successful execution of several customized global research projects spread across multiple geographies, migration of market information and data management processes to offshore locations along with achieving 100% quality in terms of delivering on-time and accurate data, the transformation of research operations to boost team productivity, thereby driving customer satisfaction (CSAT) ratings to significantly higher levels.
Sandeep Suresh
Head Research
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Shalabh Garg
Shalabh is a transformation, outsourcing and governance specialist, skilled in delivering quality outcomes from transformational programs by consistently formulating win-win situations for stakeholders. He has significant expertise and well rounded experience in transformation initiatives related to large, complex, multi-location ITO/ BPO, as well as business/ process transformation; with deep experiential insights into all aspects of ITO and BPO, business strategy and planning, cost and performance optimization, BPR, and associated organizational change management.
His experience spans multiple industry verticals and stints in multiple geographies – North America, Western Europe, Middle East, Asia Pacific and India.
Shalabh Garg
Managing Director & Partner