Atul is the Chairman and CEO of Neo Group, a firm he founded in 1999. Neo is recognized globally as a leading supply and outsourcing analytics, monitoring and advisory firm.
Atul is recognized globally as a leading expert on globalization, outsourcing and governance. Consulting Magazine named Atul one of the ‘Top 25 Most Influential Consultants’ and ‘Top 6 IT Powerbrokers’. Globalization Today recognized Atul as an ‘Industry Most Influential Powerhouse 25’. Near Shore Americas recognized him as one of the Power 50. HRO and FAO Today named him a Superstar.
Atul is the author of three books – Globalization Wisdom, Outsourcing Wisdom and The Offshore Nation. Atul also writes ongoing columns for Global Decisions, Pulse and Global Services.
Media and Wall Street analysts at CNN, ABC, CNBC, Wells Fargo, Goldman Sachs, Fortune, Forbes, Business Week, Wall Street Journal, Investors Business Daily, Economist, CIO, CFO and other global organizations seek Atul’s expert opinion. Atul continues to be a vocal proponent of globalization and has taken on the critics, such as Lou Dobbs and his ‘Exporting America’ segment on CNN. He is also a frequent contributor to other magazines such as Fortune, CFO, WSJ and Business Finance.
He serves on the Boards of Nearshore Executive Alliance, Shared Assessment and IAOP. Atul is a Former Chair and current member of the Norcal Young Presidents’ Organization and also supports numerous economic development, human development and corporate social responsibility initiatives such as Echoing Green, GreenStart, World Education Foundation, Because I Am a Girl and Foundations for the Future. Atul also served on the USA Department of Defense, Defense Business Board, from 2007-2013.
Prior to founding Neo, Atul was Senior Vice President of International at Cardinal Health (NYSE: CAH) where he led the international operations of the Fortune 25 Company. Atul and his seasoned team at Cardinal expanded profitable operations to Australia, New Zealand, Spain, UK, Singapore, Brazil, Mexico, Japan and other global locations. More importantly, his in-depth international experience earned him the admiration and respect of global CEOs and investors.
Atul and his firms are redefining how corporations create competitive advantage and how nations and individuals can leverage this mega-trend to build better futures for all. Further details can be found at: www.linkedin.com/in/atulvashistha.
Casey is the Director of Customer Experience and works with Neo Group’s data, analytics and governance solutions, including Global Supply Risk Monitoring (GSRM) products and services helping clients efficiently monitor their global operations for value. Additionally Casey’s focus is on Customer Satisfaction and User Experience. Prior to joining Neo Group, Casey worked at Sourcing Interests Group (SIG) as the Assistant Director of Member Programs reporting directly to the CEO where she focused on program development, research, marketing and membership retention and communication. During Casey’s career she has worked extensively with professionals in all industries, specifically in providing best practices on negotiating government contracts with special emphasis in assisting small minority and women-owned businesses across the country. In this role she assisted business owners in the bidding process for government entities and reviewed business plans and analyzing areas for improvement.
Casey has a project management background and has developed marketing expertise in the areas of website development, writing and editing.
Casey has a BS from the University of Phoenix.
Kevin English joins Neo Group as a partner in the advisory services practice, focusing on helping the firm grow its ‘Chief Digital Officer’ practice. In this role Kevin will be assisting Neo Group’s clients across the full spectrum of strategy, sourcing, governance and organizational management services. Kevin has over 30 years’ experience in the global services sector. Prior to Neo Group he held a variety of executive and operational positions at Hewlett Packard, Accenture, Satyam Computer Services and KPMG/BearingPoint.
Adolfo Masini joins Neo Group’s advisory services practice with over 30 years of experience in the Telecommunications Sector leading global business transformations in the areas of Sales, New Market & Product Development, R&D and Operational Process improvements and organizational development. As a Partner & Senior Vice President, Adolfo will play a critical role in assisting clients across the full sourcing lifecycle, including strategy, sourcing, governance and organizational management services. Prior to joining Neo Group, Adolfo held a variety of executive leadership positions at Comverse, Mobileum, Alcatel-Lucent and Motorola.
Vikram is a Partner and Senior Vice President at Neo Group. He brings over 25 years of experience in Business and Technology across 30+ countries in North America, South America, Asia and Europe. The diversity of his experience ranges from Strategy through Practice Management, Corporate Governance & Program Delivery, and 6 years as an Entrepreneur. At Neo Group, he advises Global 500 organizations on accelerating their benefits and mitigating risks associated with Global Services and Sourcing.
Excerpts of Vikram’s work include:
Mahindra Satyam (Public): As the Global Head for Strategic Alliances and Initiatives for HealthCare and Life Sciences, he commercialized and led strategic IT and BPO programs across the US, Canada, Australia, SE Asia, Northern & Eastern Europe and Africa. Some of these initiatives included micro-finance models in Telemedicine, Payor-Provider solutions and Enterprise Mobility. He also led Information Management Solutions like Health Information Exchange & Hospital Information Systems, a first-of-a-kind global ‘SaaS’ initiative in Clinical Trials and Supply Chain solutions like Clinical Supplies Management.
Infor Global (Private): As the Director of Global Relationship Management, he led the technology and business process re-engineering initiatives of the professional services group across 30+ countries, while enabling SOX/SAS70 compliance.
CDC Software (Public): As a Director, he managed a practice of over 50+ customers in the Life Sciences and Food Industry. His initiatives of creating new service offerings and refining delivery approach increased practice revenue by 50%, while also wining multinational deals. He did this with alliances and support centers in Canada, China, India, Spain, and US.
Entrepreneurial & Advisory Roles (Private): He founded a Solution provider focused on Supply Chain Asset Management, Visibility and Control, and Security for Hospitals, Transportation, and Government. He also advised BioTech companies during drug commercialization, helping them avoid $50 mil of operational risk, reduce global distribution costs by 15% and improving service levels by 25%.
Key organizations he has worked with include Abbott, ArcelorMittal, AT&T, BF Goodrich, Carvajal S.A., CISCO, Dainippon Sumitomo, Diebold, FORD, GE, GM, Hill-ROM, HP, Home Depot, Johnson Controls, Lockheed, Novartis, ROCHE, Stryker, UPS HealthCare, Uniden, Warburg Pincus, and WEGMANS.
He is involved with several organizations like Association of Chiefs of Police, International Law Enforcement Exchange and TIE (The Indian-US Entrepreneurs) to name a few. He has spoken at several conferences like Global Services Conference, S.E. CyberCrime Summit, IFSEC, and forums like the Technology Association of Georgia, American Israeli Chamber of Commerce etc. His personal hobbies include hiking, mentoring teen social entrepreneurs, reducing the paucity of healthcare, and helping global law enforcement organizations.
Vikram can be reached at firstname.lastname@example.org
Al brings more than 35 years consulting and technology operational management experience to the world’s leading financial services and insurance organizations. He is an industry-leader in business process outsourcing, operations optimization and IT transformation. Al takes on complex challenges and focuses on opportunities that leaders face today and delivers on strategic capabilities to address challenging supplier relationships, operating models for service management and operations optimization, and alignment between IT and business strategy.
Al has a consistent record of leading some of the largest and most complex sourcing arrangements across all industries with great depth in the financial, insurance and retail space. He is highly experienced in helping enterprises move to managed service and shared services arrangements with third party service providers. He has been involved in a number of successful IT transformations and turnarounds by using sourcing as a catalyst to drive business outcomes.
Hemant brings over 25 years of experience in Management Consulting and IT Services. At Neo Group, Hemant leads key engagements globally and works with clients to assist them in the development of outsourcing strategies and governance models. The scope of work typically includes (among other things) comprehensive RFP cycles and proposal evaluation iterations, which involves evaluation visits to the facilities of incumbent service providers as well as new bidders around the world.
Prior to Neo Group, Hemant worked as Vice President/Director for various Deloitte entities in India. Initially, as Head of Operations and Infrastructure for the captive center of Deloitte (the US firm) in Mumbai, he was responsible for the planning and build-out of a 50,000 sq. ft. facility in the suburbs of Mumbai with a capacity of 550 seats starting from a ‘raw shell’ at the premises. This involved working with architects and interior designers on one hand, and Deloitte US facilities and infrastructure (including IT infrastructure/ data center/ network) teams to deliver a world-class facility that surpassed Deloitte standards – all within a record time of 90 days and well within budget. Hemant was also responsible for the organizational design, recruiting and staffing of key support functions for the Mumbai captive center. Under his leadership, the recruiting team went on to ramp-up the headcount to about 600 technical resources in a period of 1 year, while the procurement and staffing team built relationships with key external providers for ad-hoc staff augmentation requirements.
After the captive center in Mumbai was fully built out and staffed, Hemant then went on to lead the Oracle and Siebel Practices for the US firm’s captive operations in India, spanning the Mumbai and Hyderabad Centers – a total team strength of 300 resources performing software development and customer support roles for top-tier clients of the US firm.
Hemant later served as the CIO for Deloitte Touche Tohmatsu Pvt. Ltd. (the Deloitte firm in India) and was responsible for the entire IT management organization supporting the Indian operations of the firm serving Indian clients.
Other organizations where Hemant has worked include:
• The RPG Group (a large diversified Indian business group), where he was CTO for group companies in the entertainment sector
• Pricewaterhouse Coopers (PwC), where he was Principal Consultant in their Strategic Change Practice, serving clients in telecom, financial services and other industry sectors
• Bombay Stock Exchange (BSE), where he was Program Manager and Chief Architect of the BSE On-Line Trading (BOLT) system
• Cadbury (India), where he was an application software engineer.
William Sellers leads Neo Group’s Supply WisdomSM product growth and sales direction. In this role, he is responsible for corporate sales, revenue growth and client management for all of the risk monitoring solutions. William brings over 20 years of sales leadership experience, go-to-market planning and customer satisfaction in the research and advisory space.
While leading sales practices for companies such as Forrester Research, Eduventures and other IT services companies since 1994, William has brought customer ROI and client retention rates to over 90% in all of the firms he has managed. In multiple roles, William was responsible for Fortune class companies nationally and globally such as BP, Abbott Labs, United Airlines, NCR/Teradata, ADP and Georgia-Pacific to name a few. At Forrester Research, he assisted with building and managing Forrester’s Marketing and Strategy client teams which included the global advertising clientele business. This business served over 10 countries, 80+ clients and grew the Advertising Agency business to a multi-million dollar entity. The Advertising Agency business represents some of Forrester’s largest clients worldwide.
Prior to Forrester, William has also led other sales management positions in the IT and embedded systems markets since 1994. William is an avid father and husband with three children, a published photographer and resides in the Boston, Massachusetts area.
John is a financial industry professional with a proven track record in developing and managing AML/CTF, KYC, Anti-Fraud and Vendor & Third Party Risk Management programs. He has held senior positions in New York, Tokyo, Singapore and London for Citi and Deutsche Bank covering corporate, investment, commercial and consumer banking operations. He has proficiency developing and implementing analysis, operations, monitoring and investigation systems and processes involving transaction accounts, credit cards, debit cards and online banking.
John has managed global staffs and corresponding budgets in multiple locations and delivered cost efficient and operationally effective programs ensuring compliance with local and global regulatory requirements. Through interaction with Internal Audit and regulatory agencies including FRB, OCC, ECB, UK-FSA, MAS and Japan-FSA resolved MRIAs, MRAs and Findings on time and without penalty.
Bhavya heads the Human Resource Management division in Neo Group. She has over eight years of experience in the field of HR Management in ITES Services, BPO & Consulting domain. Bhavya leads the entire gamut of HR activities starting from being a part of Recruitment to the Exit process. Her areas of specialization cover Recruitment, Employee Relations, Retention Systems, Compensation Management and Training and Development.
Bhavya has provided a comprehensible performance appraisal system to the organization. She also administered the Team Satisfaction and Client satisfaction surveys. She has significant experience with benefits administration like Group Mediclaim. She has been a key contributor in re-designing the Employee Handbook for the team. Bhavya significantly improved the HR processes through lean projects and achieved higher level of employee satisfaction.
Bhavya holds a Bachelor’s degree in Commerce from Mangalore University.
With over 10 years of experience in finance and services globalization, Abhishek Singhal specializes in operations consulting and research. His consulting engagements span across industries including healthcare, manufacturing, IT, BPO, KPO and construction. He has expertise in financial planning and development, services delivery, resource acquisition and financial management. As Director of Finance, Abhishek primarily heads Neo Group’s global finance and accounting activities. He builds and leads the execution of firm’s finance and operational activities and also involves in vendor negotiations that result in substantial savings. Abhishek acts as a subject matter expert during the contract negotiations phase of sourcing engagements where he provides support in pricing and scenario modeling for clients.
Abhishek has advised clients like Applied Materials, Resource Pro, etc. in global markets across India, China and USA. He has advised clients on sourcing strategies, cost optimization, risk mitigation and operational efficiencies. He has also developed cost-saving models for companies that adopt outsourcing / offshoring strategy.
Prior to Neo Group, Abhishek led the finance and accounting practice of a healthcare company. He has also worked for manufacturing and construction companies where he has developed and implemented accounting, finance and tax systems and methodologies to ensure all processes and critical controls were effectively implemented. He has provided financial support to functional/ business unit heads, advised top management concerning abnormal/critical issues, examined and evaluated financial systems and designed management procedures and internal controls which were integral to risk management and risk mitigation.
Abhishek received his bachelor’s degree in commerce from Agra University, Utter Pradesh and MBA in Finance from Symbiosis Institute, Pune.
Sandeep heads the Research and Supplier Relations division in Neo Group. He has a total work experience of over 15 years and has been working in the market research industry for the last 10 years. He has not only worked with several domestic and international market research companies, but has also worked with leading ITO/BPO/KPO organizations, managing their global research operations. Over the years, he has managed several customized research projects on the outsourcing industry, and has gained considerable research expertise and knowledge in that space.Prior to this, he was working with Symphony Marketing Solutions (now bought over by Genpact), the Global Operating Center (GOC) for Information Resources Inc. (IRI), which is a leading provider of Market Research services in the US. Symphony manages all of IRI’s operational activities that have been off-shored to the GOC in India, thereby enabling IRI to focus on marketing & sales, and drive business growth aggressively. He headed the market information and data management process for the organization’s biggest client – PepsiCo.
Before that, he worked with Evalueserve (EVS), a leading Knowledge Process Outsourcing (KPO) firm providing worldwide and multi-language Business Research, Investment Research, Market Research, Data Analytics and Intellectual Property Services globally. The company has five synergistic lines of business, which together deliver a complete and integrated set of research and analysis offerings. During his stint in Evalueserve, he managed the Market Research division and worked extensively on several customized global research projects across industries, and delivered valuable and actionable business insights to the organization’s clients.
Some of his achievements include the successful execution of several customized global research projects spread across multiple geographies, migration of market information and data management processes to offshore locations along with achieving 100% quality in terms of delivering on-time and accurate data, the transformation of research operations to boost team productivity, thereby driving customer satisfaction (CSAT) ratings to significantly higher levels.
Pankaj brings over 20 years of experience in key positions covering a broad spectrum of functions in management consulting, captive centers set-up, operations and service delivery management, corporate governance, project management, vendor relationship/performance management and BPO/IT services with large global companies. Pankaj has led over $1B in global sourcing engagements for companies like Home Depot, Electronic Arts, Exult, Gateway, Chevron, Cendant, Trustmark Insurance, Menlo Worldwide and others. Pankaj’s expertise covers the complete life-cycle of services globalization. This includes leading teams for devising and implementing strategy – engagement model, portfolio assessment, head count rationalization, transition planning and management, location and delivery partner selection, setting up of service levels and contracting and governance. In addition, he has led teams that worked on studying, auditing and analyzing vendor companies’ competencies. Key results delivered were successful implementation of the strategies, driving cost competitiveness and performance compliance resulting in higher efficiencies and effectiveness to the overall deliveries.
Excerpts of Pankaj’s work include:
World Leader in Interactive Media & Entertainment (Public): Led the complete lifecycle of Finance business process offshoring directly working with the global CFO, Corporate Controller and other business leaders. Managed PMO for performance and vendor management, growth and cost optimizations. Successfully set up the captive and ran operations in India for various finance functions. Managed two global finance transformation projects.
Largest HR BPO Company (Public): Managed comprehensive sourcing program – assessment, business case, location analysis, vendor selection and setting up of service levels. Developed engagement models and helped company set up a captive including legal entity, operational processes and governance structures.
Insurance and Benefits Company (Public): Led multi-function BPO/IT (business functions – Finance, HR, Payroll / IT – ERP) outsourcing engagement. Work included complete strategy, offshoring models, business case, location and vendor selection, contracting and governance.
Premier Research and Teaching Institution: Delivered application support and maintenance sourcing strategy. Provided full life-cycle sourcing assessment covering business case development, operating model, portfolio assessment, vendor selection and contract negotiations
Software Products Co (Public): Led health-check on the delivery of the outsourcing vendor partner – technical support and applications support – assessed gaps and suggested solutions. Prepared roadmap for vendor to partner.
Prior to Neo Group, Pankaj was heading the captive center of Electronic Arts Inc. with additional responsibilities for creating strategies to leverage low cost locations, transition management, leading PMO and special financial transformation projects along with managing diverse and global stakeholders. Earlier, he had a varied experience having worked with major Consulting, Manufacturing, FMCG and Insurance companies.
Pankaj received his bachelor’s degree from Indian Institute of Technology (IIT) and did his senior management program from Indian Institute of Management, Kolkata. He is a noted speaker on the topics of services globalization and is a Certified Outsourcing Professional (COP) from IAOP.
Laurence Blanchette is a marketing professional specializing in online marketing and content strategy. In her role as Marketing Manager, Laurence leads all Neo Group marketing efforts, including strategic marketing planning and execution, brand management and growth, content creation and distribution, social media and web and digital experiences. Laurence holds a BA degree in Economics from the University of California, Berkeley.