Trends & Opportunities In Latin America: A Growing Market For World-Class Global Services

Outsourcing has long been a key lever in helping organizations be more competitive. Traditionally, this has been accomplished by outsourcing support functions like IT, HR, Procurement, in offshore locations that offer scalability and lower cost. Increasingly, businesses are reshaping their outsourcing strategy to include more revenue focused functions and roles, including digital, analytics and industry processes, in order to realize deeper gains from global services and sourcing. To achieve these gains, organizations focus more on finding and retaining the right talent, as defined by specific skill sets and cultural alignment, and less on the traditional criteria of scalability and cost.

Given the diverse talent, competitive costs and cultural fit available in Latin America, the region is becoming increasingly attractive to U.S. businesses looking for strategic partners for every blend of service, including ITO, BPO, and KPO.

This report highlights key trends, challenges and opportunities of the LATAM region and shares detailed research and insights on ten of the leading countries in the region: Argentina, Brazil, Colombia, Costa Rica, Dominican Republic, El Salvador, Jamaica, Mexico, Nicaragua, and Peru.

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About the Author: Atul Vashistha

Atul is the Chairman and CEO of Neo Group, a firm he founded in 1999. Neo is recognized globally as a leading supply and outsourcing analytics, monitoring and advisory firm.

About the Author: Sandeep Suresh


Sandeep heads the Research and Supplier Relations division in Neo Group. He has a total work experience of over 15 years and has been working in the market research industry...

06-18-2015|Whitepapers0 Comments