Solution Features
Maintains processes to monitor vendor performance to established contractual service level agreements (SLAs) to ensure vendors are aligned to customer goals and strategic road map.

Monitors vendor SLAs and key metrics, publishing strategic and operational dashboards, and introduces and manages continuous improvement process for vendor

Benefits
User-friendly and efficient methods for solving key business issues via a dashboard system
Optimize the process maturity
Drive continuous improvement through measurement and tracking
Provide a vendor management tool of record for reporting vendor SLAs and dashboard reporting.