Global Business Services (GBS) is defined an autonomous business organization within an enterprise that is responsible for the delivery of end-to-end business processes using integrated services from internal and 3rd party sources, across locations and business units.

GBS is Different…

Corporate Perspective

Global Business Services

GBS is a centralized business unit in itself, with its own charter & its own budgets, directly accountable to the highest levels of leadership from whom it derives its imperatives for success.

Service Delivery Perspective

Global Business Services

GBS integrates internal and external service delivery across multiple functions by optimally leveraging global talent availability.

Intellectual & Human Capital Mgmt. Perspective

Global Business Services

GBS enables the creation of a central repository for knowledge and analytics, to promote cross functional learning and multi- skilling of employees, opening the door to possibilities of a more rewarding career.

Demand & Supply Mgmt. Perspective

Global Business Services

By consolidating demand management and supply management, GBS has the ability to deliver significant improvements in quality and cost- effectiveness of service delivery at lower levels of risk.

  • Executive Sponsorship
  • Charter
  • Autonomy
  • Metrics & Success Factors
  • Services¬†
  • Delivery
  • Processes
  • Resources
  • Services
  • Delivery
  • Processes
  • Resources
  • Demand Management
  • Vendor Management

Key Benefits of GBS Adoption