Performance management focuses on the process of capturing performance targets, defining how these targets are measured, monitoring performance against these targets in real time, taking action based on this performance, and collaboratively reporting performance to both the service provider and the service consumer.  The focus on performance management and on performance obligations enables clients to reduce the costs of managing their supply relationships, improve customer satisfaction and retention, increase company profitability and revenue, and reduce the risk of business operations.

Solution Features Maintains processes to monitor vendor performance to established contractual service level agreements (SLAs) to ensure vendors are aligned to customer goals and strategic road map.

Monitors vendor SLAs and key metrics, publishing strategic and operational dashboards, and introduces and manages continuous improvement process for vendor