A Practical Roadmap For Successful Outsourcing Transitions
About the Author: Pankaj Sharma
Pankaj brings over 20 years of experience in key positions covering a broad spectrum of functions in management consulting, captive centers set-up, operations and service delivery management, corporate governance, project management, vendor relationship/performance management and BPO/IT services with large global companies. Pankaj has led over $1B in global sourcing engagements for companies like Home Depot, Electronic Arts, Exult, Gateway, Chevron, Cendant, Trustmark Insurance, Menlo Worldwide and others. Pankaj’s expertise covers the complete life-cycle of services globalization. This includes leading teams for devising and implementing strategy – engagement model, portfolio assessment, head count rationalization, transition planning and management, location and delivery partner selection, setting up of service levels and contracting and governance. In addition, he has led teams that worked on studying, auditing and analyzing vendor companies’ competencies. Key results delivered were successful implementation of the strategies, driving cost competitiveness and performance compliance resulting in higher efficiencies and effectiveness to the overall deliveries.
Excerpts of Pankaj’s work include:
World Leader in Interactive Media & Entertainment (Public): Led the complete lifecycle of Finance business process offshoring directly working with the global CFO, Corporate Controller and other business leaders. Managed PMO for performance and vendor management, growth and cost optimizations. Successfully set up the captive and ran operations in India for various finance functions. Managed two global finance transformation projects.
Largest HR BPO Company (Public): Managed comprehensive sourcing program – assessment, business case, location analysis, vendor selection and setting up of service levels. Developed engagement models and helped company set up a captive including legal entity, operational processes and governance structures.
Insurance and Benefits Company (Public): Led multi-function BPO/IT (business functions – Finance, HR, Payroll / IT – ERP) outsourcing engagement. Work included complete strategy, offshoring models, business case, location and vendor selection, contracting and governance.
Premier Research and Teaching Institution: Delivered application support and maintenance sourcing strategy. Provided full life-cycle sourcing assessment covering business case development, operating model, portfolio assessment, vendor selection and contract negotiations
Software Products Co (Public): Led health-check on the delivery of the outsourcing vendor partner – technical support and applications support – assessed gaps and suggested solutions. Prepared roadmap for vendor to partner.
Prior to Neo Group, Pankaj was heading the captive center of Electronic Arts Inc. with additional responsibilities for creating strategies to leverage low cost locations, transition management, leading PMO and special financial transformation projects along with managing diverse and global stakeholders. Earlier, he had a varied experience having worked with major Consulting, Manufacturing, FMCG and Insurance companies.
Pankaj received his bachelor’s degree from Indian Institute of Technology (IIT) and did his senior management program from Indian Institute of Management, Kolkata. He is a noted speaker on the topics of services globalization and is a Certified Outsourcing Professional (COP) from IAOP.
About the Author: Shom Biswas
Shom Biswas is an Advisory Manager at Neo group, with extensive Globalization Consulting experience, having worked with and consulted leading global companies, including Comverse, Time Inc, True Value, Northern Trust, and many others, in the areas of Sourcing Strategy, Transition Strategy and Post-Transition Governance.